(g) When providing Services, Carrier Representatives must comply withUbers Non-Discrimination Policy. Efficiently. Next For example, pixel tags (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Contact Us - Uber Freight - Transplace 1. 3) Legal proceedings and requirements. Receiving data: Users can ask for a copy of data that Uber Freight has collected from them with their consent or as necessary to provide our services. 2. Receive $100 off each of your first 5 loads. To fulfill Uber Freights legal obligations, Important information about device permissions. (f) The English language version of this Agreement shall be controlling in all respects and shall prevail in the case of any inconsistencies with translated versions, if any. Uber Freight retains user data for as long as necessary for the purposes described above. With third parties in connection with Uber Freight partnerships or promotions with those third parties. We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Uber Freights services, and user preferences and settings. We also share data with third parties with whom users choose to let us share data, for example other apps or websites that integrate with our API or services, or those with an API or service with which we integrate. Carrier hereby irrevocably waives any claims Carrier may have against any Shipper or any consignor, consignee or receiver of any Shipment, or any third-party payer in respect of any Shipment, to the extent related to the payment of Carriers freight charges for Shipments. Without the carriers there would not be an Uber Freight. Uber (b) NotwithstandingSection 11(a), each Party may disclose confidential information (i) in connection with the performance of services hereunder to such Partys affiliates and its and their respective directors, officers and employees, as well as to its and their respective outside accountants, tax advisors and attorneys bound by a contractual or professional obligation to keep such information confidential, and (ii) pursuant to a judicial order or other governmental requirement or request. If you or the Carrier you represent do not agree to any of the terms of this Agreement, you and your Carrier are prohibited from accessing or using the Uber Freight Service unless and until an authorized representative of the Carrier you represent enters into this Agreement. Carrier is solely responsible for determining whether scheduled Shipments can be completed on time without violation of Applicable Law. Uber Freight may continue to process data after such objection or request to the extent required or permitted by law. (f) In order for Carrier to be eligible for any accessorial payment for any Shipment, Carrier must submit all accessorial requests and receipts within twenty-four (24) hours of delivery of such Shipment and such requests and receipts must be supported by a signed bill of lading with legible arrival and departure times. The terms of use governing access to and use of the Uber Freight Platforms, including our mobile application and our web portal, are locatedhere(the Uber Freight Terms of Use). Get a free Virtual Credit Card to signup for Subscriptions. Once approved, you'll be able to. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. With upfront pricing, instant booking, free Quickpay, and facility ratings, Uber Freight puts you in the drivers seat. What our customers say about us. 14706 et seq., except as expressly modified by this Agreement. Welcome to Uber Freight Support Your real card info stays hidden. I dont understand why we(the carriers) cannot speak directly to the managers; do they think theyre to good to speak to us(the carriers) this has to be the worst company to deal with to resolve issues. Confirm . Neither Party may engage in any publicity, press activities, marketing or other public relations regarding the services provided hereunder and naming the other Party (or, in the case of Carrier, identifying any Shipper, consignor or consignee for which the Carrier provides Services) without the mutual written consent of the Parties. Working for them long time.they always will try to give you hard time so they can keep the money. Whether you have a question about your account or want to report an incident, you can contact us. As a property broker, Broker is in the business of identifying and contracting with motor carriers, such as Carrier, authorized to transport the freight of Shippers. Broker may terminate thisSection 8by providing written notice to Carrier in accordance withSection 14. In the event of an accident, Carrier will be responsible for securement, cleanup and disposal of Cargo as directed by the applicable Shipper. Data created during use of our services. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). We may also transfer data to countries other than the one where our users live or use Uber Freights services. Uber Freight - Apps on Google Play The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information. For further details about third-party marketing, see below. Uber Freight may use the data we collect to market our services to our users. 01. To report a lost or stolen Uber Freight Card, or to report a fuel discount short pay, please contact ubersupport@branchapp.com. Uber Freight operates, and processes data, globally. (vii) Uber Freight and/or its licensor(s) own all intellectual property rights in and to the Link Platform, and any such rights not expressly granted hereby are reserved to Uber Freight and its licensor(s). (c) The Parties expressly waive any and all rights and remedies provided by Part B to Title IV of Title 49 to the U.S. Code to the extent such rights and remedies conflict with the provisions of this Agreement. Transparently. * UF-* Email . 2020 Uber Freight. If any material changes are made by Uber Freight to this Agreement, Uber Freight will notify Carrier that this Agreement has been revised via electronic mail, a notification within an Uber Freight Platform (which may be a general notification made to all Carriers) or other means of written communication. This includes sending users communications about Uber Freight services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. To check availability, go to Help in your Driver app, then Book an in person appointment, choose the issue you need help with, and tap Schedule an appointment if you want more help. We collect and use personal data only where we have one or more lawful grounds for doing so. (iii) Uber Freight has no involvement in the transportation of any Link Load other than its capacity as provider of the Link Platform, and all matters related to the transportation of a Link Load (including payment for the freight transportation, any accessorials and any other charges to Carrier, liability for cargo loss or damage, or any other losses or damages to or caused by Carrier or any Direct Shipper) shall be governed by the freight transportation agreement between Carrier and the Direct Shipper of such Link Load. We may receive information about commercial drivers from other users such as carriers or shippers, or from other third parties. Data submitted through communications with Uber Freight: We collect the information users submit when they contact Uber Freight customer support, provide facility ratings, or otherwise contact Uber Freight. Careers. We're driven by the positive impact we have on the communities we serve, and motivated by the challenges we've yet to overcome. All notices or other communications required or permitted by this Agreement will be effective upon receipt; will be in writing; and will be transmitted electronically or personally delivered, or mailed by registered or certified mail, return receipt requested, or sent by an overnight delivery service that provides proof of delivery as follows: with copy to: freight-legal-notice@uber.com, and a copy (if the notice relates to Services in Canada) to: uf-canada@uber.com. And we're doing it with a team of people passionate about creating a better future for the industry that moves every thing. The words include, includes and including as used in this Agreement shall be read as followed by the words, without limitation, whether or not such words appear in each instance herein. What's your phone number or email? (ii) Uber Freight is acting solely as a provider of the Link Platform to Carrier and the applicable Direct Shipper. Please see our Cookie Notice below for more information regarding the use of cookies and other technologies described in this section. Uber Freight LLC is a licensed freight broker. (d)Third-Party Actions and Small Claims. 2019 Uber Freight. Bill Heslam, VP of Operations, Narragansett. For purposes of the legitimate interests of Uber Freight or other parties, This also includes purposes such as combating fraud; improving our services, direct marketing, machine learning, and research and development; and enforcing Uber Freights, 3. We only collect and use personal data where we have lawful grounds to do so. , user agreements, or other policies; to protect Uber Freights rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. See below for more information on your choices to limit these types of advertising. Android devices notify users of the permissions that the Uber Freight app seeks before their first use of the app, and use of the app constitutes a grant of such permission. Uber Freight may combine the data collected from these sources with other data in its possession. However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Online Services. Uber Freight LLC is a licensed freight broker. * To learn more about Uber Freight and to take advantage of this offer, fill out the form on this page. What's your phone number or email? Detention at both sites and Overlay. Shipper messed up, loaded me the wrong product, had to unload then reload again. We may receive information from publicly available sources and marketing service providers for lead generation. By tapping Submit, you agree that Uber B.V., its affiliates, and/or its representatives ("Uber") may contact you by email, phone, or . 373.101 and names Carrier as the transporting motor carrier. The app was updated a week ago and theyve made it harder to use. This includes: You can not speak to any mangers one on one and the brokers have been made to believe theyre the highest of authority, so they talk to you any kind of way and treat you horribly wrong. The following data is collected by or on behalf of Uber Freight: Uber Freight collects this data when the Uber Freight app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. Uber Freight may share a users personal data other than as described in this notice, if we notify the user and they consent to the sharing. 1) Marketing. Any navigational directions that Broker offers to Carrier or its Drivers are offered as a convenience only, and Carrier and its Drivers will have no obligation to follow such navigational directions. Privacy Policy - Uber Freight - Transplace (d) The Parties acknowledge and agree that the Device Data may contain or reflect personal information, including Driver location data. (a) Binding Arbitration. Uber Freight Card Carrier also represents and warrants that it has obtained and recorded all Consents from each Carrier Representative, including each Driver, to enable Broker to send SMS messages or otherwise contact each such Driver for other promotional or transactional purposes. In addition, Carrier shall not disclose to any third party any confidential information disclosed to Carrier by any Shipper or any consignor or consignee of a Shipment (or any affiliate of the foregoing) in the course of providing Services. The Uber Freight app lists loads that you can book right from your phone. Carrier. Please refer to theUber Freight Privacy Noticefor information about how we collect, use and disclose information about Carriers, Carrier Representatives and other users of the Uber Freight Service. 370, except as expressly modified by this Agreement. ; (ii) Carrier has adopted policies and procedures to ensure compliance with such CARB regulations, as they may be revised, adopted, and amended from time to time; and (iii) Carrier shall only dispatch and operate compliant vehicles (including vehicles compliant with TRUs) and shall maintain shipment-specific records evidencing such compliance, which records shall be provided to Broker upon request. Pulling issues faced by users like you is a good way to draw attention of Uber Freight to your problem using the strength of crowds. Questions, comments, and complaints about Uber Freights data practices can be submitted, Data provided by users to Uber Freight, such as during account creation, Data created during use of our services, such as location, app usage, and device data, Data from other sources, such as Uber Freight partners and third parties that use Uber Freight APIs. Uber Freight is an app that matches carriers with shippers. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Get help with the push of a button. This notice applies to all users of Uber Freights apps, websites, features, or other services anywhere in the world: All those subject to this notice are referred to as users in this notice. (ii) Commercial general liability insurance (, (iii) All-risk broad form motor truck cargo legal liability insurance (. We may also share their vehicle truck number and vehicle license number with third parties, such as a pickup facility. *Uber Freight is a licensed freight broker and is not a motor carrier. For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like Uber Freight or our advertising service providers. , or based on users prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law. Subject to the preceding sentence, Carrier agrees that Broker may establish payment practices pursuant to which Broker endeavors to make faster payments for certain circumstances including (i) payments made directly from Broker to Carrier (rather than from Broker to a factoring company or other third-party recipient on behalf of Carrier) and/or (ii) payments made to Carriers that booked the applicable Shipment on an Uber Freight Platform and/or have used an Uber Freight Platform to upload a proof of delivery or as otherwise requested by Uber Freight. Neither Broker nor any Shipper is an agent of Carrier and Carrier is not an agent of Broker or any Shipper. This Agreement amends, restates and supersedes in its entirety any other agreements regarding the subject matter hereof, including (i) the terms and conditions of any tariffs, bills or other documents provided by Carrier and (ii) any other written broker/motor carrier agreement between Carrier and Uber Freight (collectively, the Parties). Carrier may terminate this Agreement at any time upon five business days prior written notice to Broker;providedthat if Carrier thereafter accepts any Shipments or provides any Services, this Agreement will apply to such Shipments and Services. Carriers: individuals or entities that offer motor vehicles used to transport goods, Commercial drivers: individuals licensed to operate motor vehicles to transport goods for or on behalf of carriers, Shippers: any user of the services that is identified as the shipper, consignor, or consignee, or that owns the goods being transported, Dispatchers: individuals who assign motor vehicles and commercial drivers for conveyance of freight, Uber Freight operates, and processes data, globally. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; those with an API or service with which we integrate; or other Uber Freight business partners and their users in connection with promotions, contests, or specialized services. (iv) The Direct Shipper of each Link Load is responsible for the authorization and selection of all motor carriers (including, as applicable, Carrier) for the transportation of such Link Load, as well as any payment of freight charges due to Carrier for the transportation of such Link Load, and Uber Freight has no involvement in or liability for any such carrier authorization, selection or payment. Carrier - Uber Help This Agreement will be binding upon and inure to the benefit of the Parties and their successors and permitted assigns. Uber Freight is not a motor carrier. Carrier specifically agrees that all freight Broker tenders to Carrier will be transported on Equipment operated only under the authority of Carrier and that Carrier will not in any manner sub-contract, broker, or in any other form arrange for the freight to be transported by a third party without the prior written consent of Broker. Received an email confirming of my detention request right away. We have been working with Uber Freight for the past 3+ months and let me tell you the app itself is built perfectly, works good and easy to book loads and access all the information you need, but the second something goes wrong, or Uber provides you with a wrong delivery number (for example), do not expect any help from a customer service - they are helpless, they always tell you we are contacting our team to solve this issue and will call you back when we find out and guess what? This includes: Uber Freight uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to: We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. The above arbitration provision applies to any and all disputes, controversies or claims about the scope, applicability, enforceability, legality, or waiver of thisSection 16. With instant quotes, real-time tracking, and 24/7 access to trusted carriers, Uber helps streamline your operations. With Uber Freight service providers and business partners, Marketing partners and marketing platform providers, including social media advertising services, Research partners, including those performing surveys or research projects in partnership with Uber Freight or on Uber Freights behalf, Vendors that assist Uber Freight to enhance the safety and security of its apps, Consultants, lawyers, accountants, and other professional service providers, 6. Currently available for all FTL dry van and reefer freight in the domestic United States. Quickly. Carrier will furnish to Broker written certificates obtained from the insurance carrier showing that such insurance has been procured, is properly maintained, and indicating the expiration date of the relevant policies. Without limiting the foregoing, Carrier expressly waives any right it may have to access or review records pursuant to 49 C.F.R. Carrier, on behalf of itself and its Drivers, agrees to grant Broker permission to track the location of Drivers (including by tracking the location of Drivers devices) and of Carriers Equipment and to share such location information with third parties, including the applicable Shippers. In the event of a missing, tampered with or broken trailer seal, Carrier will be, at the Shippers sole discretion, liable for partial or full loss or damage to Cargo without salvage, inspection or establishment of actual damages. Were dedicated to keeping you safe on the road. With every load, we're helping carriers and shippers build a better way. Gain greater control of your supply chain without changing your workflow. (a) The foregoing terms and conditions govern the provision of Services by Carrier related to Shipments brokered by Uber Freight via its digital freight brokerage marketplace or otherwise. Carrier is solely responsible for obtaining all Consents from each Driver necessary to enable Broker to send SMS messages or to otherwise contact each such Driver. Changing or updating data: Users can ask that Uber Freight change or update their data, including if they believe such data is inaccurate or incomplete. Uber Frieght doesnt have the fear of losing it all so they treat us(the carriers) like trash. Carriers - The easiest way to find and manage loads | Uber Freight If Carrier (i) receives or is notified it may receive any such unsatisfactory, unfit or conditional safety rating, (ii) fails to maintain the insurance required by this Agreement, (iii) is notified that any such insurance may become ineffective, (iv) is notified of any intervention, investigation, safety audit or compliance review initiated by or on behalf of FMSCA or any other relevant regulatory authority, or (v) is otherwise prohibited by Applicable Law from performing Services hereunder, Carrier will not transport any Shipments tendered to Carrier and will promptly notify Broker of such notification, failure or prohibition. These notifications are a necessary part of using the Uber Freight app and cannot be disabled. 2027, the regulation on Transportation Refrigeration Units (TRU) at 13 C.C.R. Uber Freight provides users with notifications and updates related to activity on their account and booked loads. (ix) Carrier shall be responsible for charging and remitting, to any tax authorities, or other governmental authorities, any taxes and fees including, but not limited to, sales taxes, VAT, excise taxes, gross receipts taxes, privilege taxes, transaction taxes and property taxes with respect to services provided to Direct Shippers. They treat us ( the carriers there would not be disabled lost or stolen Freight... Of advertising processes data, globally also share their vehicle truck number and vehicle license number with third parties or. To do so where our users processes data, globally and to take advantage of this offer fill. Vehicle truck number and vehicle license number with third parties 2027, the regulation on Transportation Refrigeration Units TRU! User data for as long as necessary for the purposes described above and theyve made it to... May combine the data collected from these sources with other data in its.. 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