Unfortunately you will not be entitled to a refund. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Farley said refunds should be a piece of cake. Offers may be subject to change without notice. 2875 Michelle Dr., Ste. Fax: 601.707.7913, 1 Timber Way [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. 2020 CBS Broadcasting Inc. All Rights Reserved. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. Wheres that guaranteed refund? Filled out the block for reason. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Marketplace is a division of MPR's 501 (c)(3). Prefer a cash refund instead? That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. However, there are some cases where StubHub may give you a refund, or even replacement tickets. What is your rescheduled or postponed event policy? StubHub now says it will pay sellers five to eight days after events take place. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. If sellers had events canceled, StubHub would. Stay home if you are sick and advise others to do the same. StubHub was pressing hard to get money. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Yes Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. 72 hours prior to the event). April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Help us improve this article with your feedback. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Tel: 205.795.6588 . With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Customers can choose to keep their credits if they like. Gambling problem? EIN: 41-0953924. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Powered and implemented by FactSet. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. For your convenience, we will directly add it to your StubHub account once the event is canceled.. But these are unprecedented times.. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Receive a coupon for 120 percent of your original. You can apply this coupon toward multiple StubHub events in the same currency. Terms at draftkings.com/sportsbook. Ja Morants allegations of aggression off the court, explained. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Odds & lines subject to change. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Overall, the website has very good customer service & refund policy. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Avoid close contact with people who are sick. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. A StubHub official said Wednesday the company doesn't discuss active litigation. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Events that were postponed or rescheduled won't be refunded, Fowlks said. Avoid touching your eyes, nose and mouth with unwashed hands. Your donation today powers the independent journalism that you rely on. Are there rules to follow when attending an event? It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Required fields are marked *. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. That means all of those remaining or yet-to-be-played games hang in limbo. Did you find it helpful? Paul Sawers / VentureBeat . The credits are valid through the end of 2022. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. It doesn't look like the case has officially seen the courts yet. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. More: Stay up to date on all of MLives coronavirus coverage. How do I know if my event was impacted or where can I see the event status? 4. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. First published on August 20, 2020 / 6:06 PM. Followhim on Twitter at @ProofHearsay. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. McMillan has had a StubHub account since 2017. Event Cancellation Protection . Tel: 601.427.4050 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. StubHub is here for you. All Rights Reserved. Attn: Litigation Department Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. 2. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. | NY Call 1-(888)-364-3065 |NYC Health Dept. All rights reserved. Those will be paid out by the end of May. Learn more about disclosing health and safety requirements on your listing. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. A brutal sucker punch in the OVC tournament stopped the game in its tracks. If you don't, we may cancel orders and charge you as provided in our User Agreement. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. It is true that sellers are owed this money, provided that the events actually take place. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Postponed events may not be eligible for refunds. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. and click the Request cash refund button on the appropriate credit. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If the event is canceled and not rescheduled, you will get a refund. 2023 Cox Media Group. No problem. Legal Statement. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. "You can apply this coupon to one or multiple StubHub orders in the. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Whenever that might be. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. They're trying to claw that back. StubHub updated their policy today. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Learn about careers at Cox Media Group. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Worth to consider! Lindsay is the author of this solution article. You might noticed something is missing. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets..
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