how do i report a downed comcast line?

With our new Xfinity support chat, you do not need to input the name of a person. Thanks! While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. I have followed these instructions and sent the private message on 6/1/21. Some utility companies mark or paint their lines. The easement at my back property line has poles with electric and utility lines. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Click the "New message" (pencil and paper) icon, 3. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? ARA - Utility Regulation - Houston Privacy Policy. Don't touch a downed power line or other equipment. Question: Does Comcast Hve To Repair A Cut Cable Line Do not send the firewall logs as an attachment. My electric company has been out already and have told me that it is Comcast's issue. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Enter another ZIP to see info from a different area. Choose the option that best describes your situation. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Don't worry, we'll never do that as it might cut into our profits for the quarter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Then, call PG&E at 1-800-743-5000. Just select Xfinity support and you will be able to speak with the next available specialist. I called on 7/20/21 to report this issue and no-one has been to fix the wires. It is to be expected when weather conditions are severe. You can report an issue by going to the Xfinity Status Center. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Thanks. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. For more information, please see our up. Should you experience further issues, please create a new post. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Payments are posted to your account after 5:30 p.m. on the day they are received. We have all the tools to help with your cable line and make sure it gets taken care of. My thinking, if I were to do this at my house would be that that 1.) .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. 2 1 RR ryanray.rr81 Visitor 2 Messages Occasionally there is a mix up and Comcast forgets to bury the drop. how to report downed wires | Xfinity Community Forum If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Call BGE at 1-877-778-2222 to report any downed electrical lines. Tips in case of an outage What if my power is out? Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Xfinity Status Center - Check for Service Outages In Your Area I am an Official Xfinity Employee. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Why is my Xfinity Cable box stuck on boot? Throughout our history, DISH has always put customers first. Discussion. Comcast Xfinity problems in the last 24 hours. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. If you have questions about your services, we're here to answer them. How Do I Report a Problem with My Comcast Landline? - GetHuman Provide your account info and say, Line is down., Dont have AT&T service? No worries, Our team can definitely help right here! Stay at least 35ft away from any downed wires during cleanup and other activities. That person will tell you who the city's contact is in the Comcast governmental affairs office. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Comcast Xfinity Outage Report Is The Service Down? Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Press Enter to send it. It's a hazard to pedestrians and vehicles! Contact Us - Customer Service Phone Numbers & Chat | Frontier We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Immediately Call Emergency Services. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I suspect it's an old wire). If you smell natural gas or see downed power lines please do NOT use this page. Usually 911 dispatch has unlisted numbers for utilities. Contact Comcast and let them know of the down landline problem. In the 'To' line, type "Xfinity Support" there. I called but only received voice mail. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. You may have to enter a lot of personal information to get connected, including your ZIP code. Reporting A Downed Dangerous Pole | AT&T Community Forums I am a bot, and this action was performed automatically. A drop-down list appears. Asking on behalf of my place of business. I think it may be the original phone line. Not a word either by phone, email or through the support chat since then. Find an Xfinity Location Check the status and hours of locations near you. I have a downed line in my front yard. if the line is damaged, to reconnect service they'd probably be running a new line anyways. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Asking on behalf of my place of business. Hello @user_300363 and thank you! Downed power lines and safety after a storm - CenterPoint Energy How do you get straight to a representative? We've had a downed wire touching our building for about two months at this point. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Click the Check for Issues button. Report an issue Select Chat. How do I get Comcast to come deal with this? Warn others to stay away. Our community is your official source on Reddit for help with Xfinity services. Should you experience further issues, please create a new post. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. View the Xfinity outage map and find out when an area will be back online. God forbid this huge company actually provide a phone number where you could talk to someone. 1. Please send us a PM with your first and last name, as well as house numbers to your service address. We truly appreciate you taking the time to reach out to let us know about a downed wire. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. @XfinityThomasChow long does it take for someone to reply? I will post again here when/if I receive a reply or action is taken. For immediate assistance, check out the Xfinity Assistant. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. If you have questions about your services, we're here to answer them. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. First Call 9-1-1. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A recent storm brought down a tree which took down one of the above ground cables by my house. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Call us at 800-477-5050. Make the report to that person.. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. This post was marked as closed. Do what's best for your business. If youve got a free afternoon, you can run the cable yourself and save some money. I can't get into my property because the line is blocking the drive way. Low hanging main line cable | Comcast Business Support Community The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. That's not what we want to see! Get in touch with Comcast Business. By selecting Accept all, you consent to our use of Cookies. We're sorry that didn't solve your issue. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Reporting this to comcast seems to be a problem. Create an account to follow your favorite communities and start taking part in conversations. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Let us know if you find downed or uncovered wires or cables in your area. To qualify for the credit, customers must: 1. For more information, please see our It has been severed months ago and left hanging. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! A recent storm brought down a tree which took down one of the above ground cables by my house. BBC - Wikipedia There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Make sure you are signed in with your Xfinity credentials. Wires down in your yard: Who is responsible? - ABC27 Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Comcast does not do tree trimming. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. I really appreciate you being a member of the Comcast Family! How much notice do you need to give Comcast to cancel? the chances of Comcast having their act together enough to even . Sky News is a British free-to-air television news channel and organisation. How to Reach a Real Person at Comcast/Xfinity. We have made changes to keep employees safe so response and call times may be longer than usual. This option is available 24 hours a day, 7 days a week. I am a bot, and this action was performed automatically. . Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Internet Security with Xfinity - Report Abuse 1 6 In the top right corner, you'll see a little chat icon near the bell icon. You can contact 811 to get utility lines marked. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . how do i report a downed comcast line? - perfumexo.com I would like to report down wires in my back yard for the second time. -You are responsible for the "mast," the . Filing a report of a low hanging cable? - Google Groups Woman battles Comcast over downed line - WSAZ In order to get started can you please send me a Modmail message with your full name and service address? I am a bot, and this action was performed automatically. Talk to Us. . I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Downed Power Line. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Eastand Royal - Vice President of Customer Experience - LinkedIn For immediate assistance, check out the Xfinity Assistant. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Where or how can I report this? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I explained this to the rep when I called to cancel. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 115.124.120.233 Let us know. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay at least 10 feet away from the wire and secure the area to keep others away, too. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Stay put and call 911. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Write your 17-digit account number on the "For" line of your check or money order. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Call us anytime at. The channel and its live streaming world news is available . We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Emergencies and Safety | Consumers Energy The tubing will start to shrink almost right away. We ask for direct messages because we can't post personal information in public. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. What to do if you see a downed power line - Pacific Gas and Electric Please contact the moderators of this subreddit if you have any questions or concerns. Hello saftek and welcome, Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Report A Downed Line. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Call 800.288.2020. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Then, call PG&E at 1-800-743-5000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Hi, @user_af7a95. Thank you for reaching out to the Digital Care Team. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Welcome to the Xfinity community! Press 0 a lot. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Thank you! Report it online using Xfinity Assistant. Two delivery trucks have had close calls recently. Please call this number (855) 307-4896 to set up your service. New comments cannot be posted and votes cannot be cast. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Marion County officials report storm has passed leaving widespread wind A woman in Huntington says she contacted Comcast several times about a line. You have to sign up for gig service and sign a 2 year contract first. There may be a 60 day notice cancellation fee for your service. Then it thanks me for signing in. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. How do I talk to a real person at Comcast? Then, to let us know why you're calling, say Line is down.. Thank you for bringing this issue to our attention. This website is using a security service to protect itself from online attacks. It's not the power line and I don't think it's the regular cable either because there's no service outage. Contact Customer Service at (800) 391-3000. Report it as a hazard to your local PD, maybe they have a better contact. Include the words "Firewall Investigation" in the subject line. How to report a downed wire if I'm not a customer? Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Who is responsible for cable line from pole to house? Thank you for reaching out to our forums community, its great we can connect this way! The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. This post was marked as solved. How do I report an above ground cable down? Xfinity Customer Service - Contact Us How do you fix an exposed wire without electrical tape? Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Report unburied cables, exposed wires, or downed lines - AT&T Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Thanks! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Select Restart Modem to begin troubleshooting. To confirm, are the wires in question still low-hanging by chance? Thanks! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Help and Support Topic | Comcast Business Support Welcome to the Xfinity community! Report downed power lines at 713-207-2222. For immediate assistance, check out the Xfinity Assistant. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Who removes tree branches resting on utility cables in easement? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Cloudflare Ray ID: 7a2ad44e3df86ef8 Report or View Outages; Other Contacts; General, Business, Landlord, . If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Type your message in the text area near the bottom of the window 5. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Service Status Center | Comcast Business Type a message to let us know what your issue is. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Click the direct message icon, 2. I am a bot, and this action was performed automatically. Cookie Notice Companies respond better when others are watching. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Massive outages do occur because of problems such as storms, floods etc. We've had a downed wire touching our building for about two months at this point. Report an Issue - Xfinity Support A drop-down list appears. Voting closed 14. If you have questions about your services, we're here to answer them. How do I report a downed telephone line? How do I report an above ground cable down? : r/Comcast_Xfinity - reddit A coaxial cable is capable of carrying current. Verizon Business customers. A drop-down list appears. came out and verified that it isn't live. Report an Outage | PECO - An Exelon Company - PECO Energy Company

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