You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. https://www.lucyinthesky.com/shop/index.php?route=account/login. We do not save your payment method details on our website. Contact BT for help and support with your BT broadband, TV, home phone or mobile. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Lucy has a story. You may store, print and display the content supplied solely for your own personal use. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order I emailed on 9/16 noone has contacted me. . Why would I need store credit when I already purchased the 3rd dress. Please email us at resolution@lucyinthesky.email. If you are in between sizes, we would generally suggest to order a size up. would it arrive by october 26th? You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You will receive your tracking number once your style/s have been shipped. I absolutely love Lucy in the Sky's Customer Service!!! It is the size of a T-shirt. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Article created 4 years ag Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. The 24/7 chat is turned off and nobody bothered to respond to my email. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Products used:None package arrived too late. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. -Kate, it was my first time ordering from Lucy in the sky. If I do not get a refund, I will be disputing the charge on my credit card! This page was last edited on 12 October 2022, at 14:56 (UTC). I reached out 5 days ago to see where it was. Sorry to hear that you had trouble reaching out to us. . Be careful of ordering something for a particular occasion. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. In the end the skirt fit very snug and my booty looks great in it. I messed up my address and they were quick to help and fix my mistake. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. All international orders are shipped with DHL International Packet Plus. I placed an order and was waiting for more than a month. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. The customer service and chat support feature here is great and really easy to use. We're so glad you were able to utilize our 24/7 chat! Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! -Kate. Don't waste your time or money, just go somewhere else! Absolutely terrible customer service. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Really bad. How useful is that if the items never come? Please let us know if we can help any further. I ordered my daughter's homecoming dress on 9/20. Is Tata Sky service free? Business days do not include weekends or public holdiays. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, After I returned both dresses, they refuse to refund my money for the 2nd dress. How would you even know if something would fit or if you'd like the quality? We will not be liable if for any reason this Website is unavailable at any time or for any period. They have yet to respond and emails were sent over a week ago. Return policy is awful and as slow. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Free Returns for United States Customers. - Kate, Hi Paula! Please email us at resolution@lucyinthesky.email so that we can further assist you. Followed up shortly after the purchase to make sure everything was ok. Us either! Luckily I was able to return it and get store credit pretty quickly. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Well look into the stated issue and will work out a way to resolve the situation asap! We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Please use the following size guide to help determine your size of clothing. We're so glad we were able to help with the return. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I have twice ordered from this website (years apart) and both times my items were not sent out. Not worth the hassle and loss of money. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. It has been such a negative experience. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Belle R and the team at Lucy in the Sky were great to work with. -Kate. Sharing is caring! Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Merry was very friendly, professional and helpful. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. -Kate. We're so sorry to hear about the order. I DO NOT RECOMMEND THIS COMPANY! Lucy in the sky is our GO TO for all things special occasion. You can email us at resolution@lucyinthesky.email so we can further assist you. Anyone can write a Trustpilot review. If you're reaching out to us regarding an order, please have your Order ID in your message. Do you agree with Lucy in the Sky's 4-star rating? But, not to worrythey charge your credit card as soon as you make the order. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Thanks for your feedback. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Hi KM, To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). LUCY IN THE SKY IS OUR GO TO! If you need your dress for a specific date you might want to find a different one. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Horrible company and horrible customer service. Please make sure that the style is in original condition otherwise it may be sent back to you. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Her real name is Carmen and she is secretive about her backstory. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Every item was shipped separately and weeks after stating they were stated to arrive. Horrible customer service. Review. You must not misuse this Website. We're so sorry to hear issues with your order. Order from a different boutique. -Kate. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Please email us at resolution@lucyinthesky.email so we can assist you sooner. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I have emailed twice and now we are scrambling for a dress for homecoming the week of. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I was horrified. Alternatively, you can attempt to place the order with a different card or try again later. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Please email us at resolution@lucyinthesky.email if anything else. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Finally, the Trust Mamma rating is four stars. What is the Lucy in the Sky Return Policy? Two out of four of the dresses arrived by January. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Any trade marks/names featured on this Website are owned by the respective trade mark owners. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? See actions taken by the people who manage and post content. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Service 527 United States. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Products used:We havent received the products, Hi Jessica! The first time it was cancelled altogether. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. If the issue persists, we would suggest to follow up with your bank. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Hi Bailey! Companies can ask for reviews via automatic invitations. I had a few concerns about my order and my online team member Danielle M. was very helpful. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. I was so disappointed in the quality. Tip for consumers:Do not buy from this company. Free FedEx Shipping, over US$75. Please let us know if we can help any further. Saved jobs I would never recommend purchasing from this company unless you don't care if you ever get the item. O2 do tend to change them occasionally if they become oversubscribed. Please email us at resolution@lucyinthesky.email so we can assist you further. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Contact BT. I love Lucy in the sky ! Here are 8 tips for writing great reviews. Hi Hailey, Thanks for your feedback. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. - Check in with your local post office, as packages are often held there for pick up. -Kate. You can email us at resolution@lucyinthesky.email! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Haiker Rojas. Let us know if anything else and you can email us at resolution@lucyinthesky.email! So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Hi Denver, No further information is required on your end, the return label has all your information. They just keep everyone's money, don't send anything. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I will absolutely be reordering a new size and be a returning customer! Supervisor. -Kate. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. There are no fees if you pay on time. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Thanks for your feedback. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Sky Fax. My learning training provider was City and Guilds. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. See Profile. We do specifically outline the estimated delivery time on each individual product page once a size is selected. - Kate. Hi Chloe, Thanks for your feedback. Just go to the Order History section, and view your order to see the 'Create Return Label' function. A store credit is automatically applied to an account attached to the email used for an order. We also ensure all reviews are published without moderation. We're sorry to hear about your issues with our return policy. I had a great experience with the customer service chat! So ordered the 3rd dress in a different style. We encourage you to review those policies when you visit those sites. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Oh no! Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Our small is generally the equivalent of a US Size 2. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. This cost is not covered by us and is charged directly by your local government. Find out how we combat fake reviews. Do not buy from them. Do you agree with Lucy in the Sky's 4-star rating? They weren't prepared for homecoming season and got behind. Hi Kristina, This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We'd love to make sure we make this right and find a resolution. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Shipping is free over US$75 and US$6.90 for orders under US$75. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Hi Kim, Call costs from other providers will vary. We do not provide information to these agencies or companies for marketing or commercial purposes. Great customer service. We reserve the right to withdraw linking permission without notice. With no warning either time. You should check this page from time to time to ensure that you are happy with any changes. We had the same issue. You can also visit this article for more information on getting support! . Chat is only option and that takes hours to even get a chat representative. . If it was possible to give negative stars I absolutely would. Please contact us via Live Chat for 24 hour customer care. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Your card will be debited immediately upon authorization being received. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Customer service is non-existent. You would have received multiple shipping notifications if this is the case. -Kate. Please let us know if we can help any further. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? We have a range of ways to get in touch for new and existing customers. Hi Carol, Thanks for your feedback. They have horrible customer service and cannot call because it's a bogus phone number. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Contacts: Adam Russell Adam.Russell@FHFA.gov -Kate. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Lucy in the sky is a great company from products to customer service I am always satisfied. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Registered: 04-01-2009. on 10-08-2013 09:47. Email: shop@lucyinthesky.email - replies within 24 business hours. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Horrible return policy. Products used:None, I never received them. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. She even helped me cancel an order and issued my store credit instantly. Lucy In The Sky. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. BEWARE. Im very disappointed. Beyond disappointed. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. You can activate your new camera, view your photos, manage and monitor. -Kate. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. there is a dress i like but it is all out of stock. I have never been able to complete a return that quickly. No! We would love to help assist you with this issue. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Thanks for your feedback. Please email us at resolution@lucyinthesky.email so that we can better assist you! Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . I loved 1/2 dresses I bought. This Privacy Policy Statement only covers our Website and does not cover any other website. We'd love to hear from you so that we can find a resolution. Please email us at resolution@lucyinthesky.email if anything else. Why just give your money to a site without the opportunity to try and return an item? For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. -Kate. Check out what 6,872 people have written so far, and share your own experience. You can email us at resolution@lucyinthesky.email! WHAT INFORMATION DO WE SHARE WITH OTHERS? Please email us at resolution@lucyinthesky.email. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. How did we do? I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Please email us at resolution@lucyinthesky.email so we can assist you further. We're so sorry to hear about the order. Hi Mandy, If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. We're so sorry to hear that your order had quality issues. Save ur money and timego to windsor insteadur going to end up there regardless. Key Employees of Lucy In The SKY. Customer service is awful. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Hi Lily, For international orders, any taxes or customs fees are the responsibility of the recipient. Only store credit even though clothing size is not standard. I used the chat feature again in January to try to figure out where my two other dresses were. Also no updates on arrival or even if I will ever get it. In November 2022, I ordered for dresses from Lucy in the Sky. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Thanks for your feedback. My daughter has an event Nov. 19. The customer service is out of this world. -Kate. The dress we purchased did not fit at all like the photo depicted on the site. Products used:Still waiting for it to arrive (for 6 weeks)! We'll send her your regards! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Orders and upgrades.
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