Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We will also add Tax on our fees as applicable. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. 2.9 Seller's Confirmation Obligation. According to the consumer group Which?, Viagogo's terms and conditions say . I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Add in you are not the original purchaser of the tickets. I sent our ticket numbers but Opera Australia said they were not theirs. Copyright (c) 2006-2023, viagogo AG. 3. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Can I pick up my tickets instead of having them shipped? Which? When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. 2. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Rob Davies. Harry Styles Concert Tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Dial +1 (866) 788-2482. If tickets are not consecutive, then the Seller must create a separate listing. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Andr Rieu Tickets. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. If an event is moved and you cannot make the rearranged date, you should be entitled to . Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 3. 'Such tickets will become void and the ticket holder refused entry to the theatre. 6.7 Third Party Information. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Nelnet Servicing Data Leak Your Personal Information At Risk! If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . After realising the scam and contacting them, they made it very clear that they will not refund or . However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Taylor Swift Tickets. Please add me to this list as I am almost 100% sure I got scammed. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. expected to be mailed out. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Which? Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. 'It's been a bit of a headache and I don't know where I stand with anything.'. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Piggyback tickets may not be sold in the same listing. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. All Rights Reserved. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The 33-year-old announced . Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Report Fraud Not only no refund. 4. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 2.5 Tax on Seller Proceeds. I have been fighting with viagogo since October of 2021 with an canceled event. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). We may investigate complaints and violations of our policies. . I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! drug injury lawsuits and product liability lawsuits. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. contends that Viagogos action is in direct violation of the companys stated policy. They gave me complete nose bleed seats. We will not allow You to buy or sell tickets before You have registered with Us. This will be posted quickly, exposing the company and letting others see what happened to you! By using our Site, You agree to accept this Agreement. Tomorrowland 2023 Tickets. This does not prevent us from varying these terms without reference to them. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. 2.3 Username and Password. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. I would love to join this lawsuit as I am in the same boat! 6.9 Change or Suspension of Site. . Only to be given the run around. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. We do not control the information provided by other users which is made available through the Site. To post a ticket for sale on viagogo You must first register with the Site. I haven't received an email confirming my order. All sales and bids are final. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Which? That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Apparently not. BLACKPINK Tour 2023. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I bought tickets for Rammstein before the pandemic and they would not refund me. Take a photo of a faulty item and add a brief description. Why do my tickets have someone elses name on them? When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Paid 250 Euro VS the real cost of 100 euro. You must contact the You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.
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