I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Thanks for the super fast analysis and reply. 23-04-2021 on This has made me want to look a bit further and so I found the Community. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. RobbieMac. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. by It takes a while to get a reply from the Postmaster but they will respond. It's good (???) We'll need to look into this and we'll get back to you next week. I also feel slightly better I am not alone. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 19-12-2022 This is NOT 'A solution'. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Today all of our emails addresses would receive, but not send. I spoke too soon. Apple may provide or recommend responses as a possible solution based on the information Announcements, Guides & Community Updates. on That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Anyone else experienced this and got any suggestions on how to proceed? That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Those who leave have their email account terminated and closed 90 days later. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. - We do not send parcels to PO BOX addresses. They forecast a response within 72 hours. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Policies vary between broadband providers. So, I did checked around it seems that smtp is not working. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have entered the SMTP and IMAP details correctly but it still won't send. 23-04-2021 Can I move my BT Email address to another account? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I changed "Authentication" to "Password" and clicked on "Save". At my age, I just don't have the energy to set up a new email address and tell everyone.'. If I changed my email address I would be bound to lose something important. But again got error messages which I now cant remember. It is they that should investigate why other email providers don't have this problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can receive emails. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. It seems that my account SMTP setup was changed (without my input). Will post any update that I get. View cart for details. You can send and receive messages, but not actively manage the account. I know it exists because I can pick it up on ios and via BT Webmail. on Email headers can be found by looking at the email item's properties. Below is an article to help guide you through the process. You should however check that your email clients are using the correct settings as per this link. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Has anyone experienced this problem. They also sent a test email from a PC using an outlook client and that didn't come through either. That sounds like something has been stuck in a queue somewhere. The whole ISP domain is blocked. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Thank you anyway. Apple disclaims any and all liability for the acts, I can't afford the risk.'. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. on I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 10h59. Your post does not go to BT. Delays in Emails being delivered can arise from a multitude of reasons. 6h00. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. One of the mails having been sent as long ago as April 4th. 26-08-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Maybe that's the issue, although there has been no problem up until yesterday. I have a group of 14 people set up under Outlook 365. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I feel there is something going between Google and Apple. What does this mean? 2 days ago I suddenly stopped being able to send emails and get the message below. That is because he has a Virgin Media email address, which would be deleted if he switched away. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. What can be done to fix this problem please? BT Email - best practices for postmasters and senders of email. There'll likely be four of these, two from BT servers and two from Plusnet servers. 18h40. ), on 23-04-2021 And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. BT are blocking the complete domain which the sender is sending from. If not, how do we get a moderator involved? Accounts that are inactive for six months are deleted automatically. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Re: Emails from btinternet.com addresses not received. This site contains user submitted content, comments and opinions and is for informational purposes When this happens. Thank you for your follow up. We shall never know, but fingers are firmly crossed that the service will return to normal. About 4 days letter I get a reply saying the message could not be delivered. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 14h08. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 6) Make a list of all of the accounts and logins that are linked to your old email address. Many have had the same address since they first went online many years ago. If you click on them we may earn a small commission. on on 16:52 EST 04 Mar 2023. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If not, how do we get a moderator involved? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. This sounds fiddly, but isn't necessarily. We have received reports that emails to btinternet.com email addresses are being blocked. Copyright 1995-2023 eBay Inc. All Rights Reserved. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 15h31. Switching email address if you have never done so before can feel like a daunting task. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. This amount is subject to change until you make payment. 26-08-2021 In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 26-08-2021 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Don't forget online banking, streaming services and social media accounts. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Though any rejection on our side should be returned back to the sender as a bounce. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 19h39. Neither of these has solved my problem. 10-07-2019 8h29. Please check your email settings. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Have you had the chance to try the steps in the article below? @stevebrass Thanks, but same result as before. Why cant my email address have BT.com in the display name? , updated The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. What does this mean? Using webmail? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. After some trial and error I found that btinternet was objecting to my "signature" containing a link. I have cleared cache and data. Just one other thing that might be relevant. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. BT internet email problem Hi. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. For those that aren't arriving, things obviously get a little more involved. 19h37 15h22, on on on By Terms and conditions of the sale . I have exactly the same problem and would love to get a solution. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. The account I am using is Gmail (the google mail). After 3 years, then-current everyday prices for all services apply. 21h18, I have got my email working again. 09-07-2019 MisterW, bobpullen. Announcements, Guides & Community Updates. Hopefully, we can get this resolved quickly. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 11h33 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Go through and update your details for each one with your new email address. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Just goes straight to outbox, then tries to send . Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This is exactly the same as my issue - with the 993 / 465 too. This started suddenly about 5 or 6 weeks ago. Last week I phones an advisor with a somewhat similar response. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Sorry but how do I PM you, and what details do you need? Surely other services would similarly suffer. Page 1 of 2 1 2 Last 19-12-2022 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. The accounts work on BT Webmail, both to receive and send. on mingoslkd, call The problem is also affected by the addressee. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I cannot send even the simplest of messages this morning. Any ideas? Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Examination of the message heads of the delayed emails might be informative. The problem usually resolves its self in a day or two. 26-08-2021 BT Email - best practices for postmasters and senders of email | BT Help, on Thanks for the suggestion. (The fix did not work until I had quit Mail and relaunched it. By posting your comment you agree to the house rules, The comments below have not been moderated, By I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Go back to: Email help. That helps us fund This Is Money, and keep it free to use. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 11-07-2019 It's not just that there has been a delay. on Incoming mail works, but unable to send anything. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and We appreciate you reaching out to us about Mail. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 23-04-2021 I can send & receive on my work email account using the Outlook app. 11h05. Various errors messages. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Unfortunately, it did not work. 26-08-2021 However, give yourself enough time to smoothly switch over and you may find it is worth your while. Delays in Emails being delivered can arise from a multitude of reasons. on All other emails to other systems have no issues. All postings and use of the content on this site are subject to the. This was a pain, but I went along with it or else I couldnt use email. Sky allows former customers to keep their email account free of charge and indefinitely. After 6 mos., if selected you will be billed $10.99/mo. I can send test messages to my iCloud e-mail but not other addresses. . To start the conversation again, simply If yes, we recommend that you check if the issue persists while on safe mode. 14h56, on Comic should be in the grade given in the listing title. Virgin Media says email accounts are only available to current customers. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Last Thursday, I stopped receiving email from my @btinternet.com account. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Customer: replied 2 years ago. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Can send emails fine from any other account. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. on Gmail and Outlook are two of the most popular. - last edited on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. It is very annoying, I hope you guys reach me out soon. We have received reports that emails to btinternet.comemail addresses are being blocked. 14-07-2019 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I have it in a notepad file as well if that makes it more readable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi Something went wrong. So hardly time for a timeout to have occurred. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. We repeated the test and the same thing happened. Thanks for the examples that have been provided so far. 15h27, on on I can take the same message and copy it into gmail and send from there and it gets through with no problem. 20h13. - last edited on I know that I haven't received most of the emails sent from btinternet.com addresses at all. It seems that I can only send messages to my iCloud account from the iMac. Typical script! 15h33. You may have to register before you can post: click the register link above to proceed. 10h38 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 9h25 I then asked them to login to BT webmail and send me another email and that one came through straight away. 14-07-2019 23-04-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 26-08-2021 on on When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Here are some answers to help you. ask a new question. What does this mean? Then power on the phone and iPad and tell me if it still has the problem. What do I have to change to make my emails send? Any suggestions please, User profile for user: 23-04-2021 You can link any BT email address to another broadband or Premium email billing account. 15h04. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. I've got a "failed delivery message". So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Our standard shipping option is via Royal Mail airmail. Yesterday, I managed to contact BT via webchat. Why? Do other emails they send get to where they need to go? 20h31, on No disrespect intended as your advice is probably based on years of experience of BTs service! I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. to know I'm not alone. I've got a "failed delivery message". Doing so can save hundreds of pounds. 14h00, on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval.
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