Where does it work? This even applies to co-branded cards. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Youll want to find a company that will charge you as close to cost as possible. Every vehicle you lease through GSA Fleet has a corresponding WEX card. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Required fields are marked *. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Talked to their rep. he would settle account for $100, which we paid However, they all have different requirements and costs for acceptance. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Youll need to contact your credit card processing company. They want my medical records to prove the medical necessity. Getting paid to re-write this page? You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Choose the new status. Most horrible experience with fuel cards. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Deny most claims with no reasons. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Im now on my 3rd time submitting the form to them. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Any card assigned to this policy will be impacted by the change. The due date was 1/20/2023. You will be notified when new oil merchants begin accepting the WEX card. Apply Now! They are nightmare if there is a problem. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Both private businesses and the government use fleet cards. I think this would be great for our business! Click Limits in the top menu, then Update Limits. They will not help you at all, I had no account number as I had no account. We are FSA account holders that are managed through WEX health. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Simply add a few details about yourself and the application will be submitted in minutes. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Insert the card into the pump or attendant swipes the card in the station. Look up and select the card you want to change. Wex Inc also agreed to payout other various costs related to the delay. Fleet gas cards are a better way to manage fuel expenses for business vehicles. (See Look up card.). Where does it work? INACTIVE makes the card unavailable to use. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. The card may also be used on billing statements received from providers of the same types of service. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. They claim they need a receipt. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. 3 reasons we see people flipping to a fuel card: Apply Now Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Processing statements are intentionally complicated so that they can overcharge you. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. It is not intended as legal or financial advice. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Just give me my money! Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. This company and their employees SUCK. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Sent payment again by certified mail, they received it, but Charged $85 late fee twice However, you can get an idea of the interchange rates you can expect to pay. They do not give time to make payments. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Our card works at a variety of merchants. Portland, ME USA 04101. Choose the desired product in the Add Limit window, and click Next. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. You bet. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. To edit a policy, select it in the Policy Number drop-down. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. They didnt send or email a notice that amounts were due. It is also a great way to encourage businesses to start spending again as many consider curtail spending. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Then they lied again about how I would get an email from their fraud dept resolving this. Very incompetent company. Below is a detail of the most common types of fleet cards. More information on those can be found here. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Yup Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls And how has this not already generated a class action lawsuit? Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Instead, youll be charged a percentage and may be assessed additional costs by your processor. I send that in and thats not good enough. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. WEX is complete rip-off. Look for the QBO file you saved in Step 1 and then select Open. In the Add Prompt screen, select the type of prompt you want, then click Next. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Look up and select the card you want to assign. See Which Processors Offer No Monthly Fees And No Contracts. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. We find that their service and management algorithms are needlessly obstructive. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . In the Issue To field, enter the payeefor example, the driver or merchant. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. As a result, standard interchange rates that are the standard of such networks are not applicable. Click the desired card # to view its details. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. They lost a very long term customer over this. Wex and Voyager cards can be used at any participating gas station. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Still, businesses must have specific equipment set up for companies to accept them. Enter a brief description of the new policy, then click Create. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? I really would love to accept the Voyager card here at our business. They can limit the type of fuel purchased, i.e., only diesel. EMV Credit Card Machines If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Fleet cards differ from commercial credit cards in a few ways. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account.
