Bell says that it “has made it a strategic imperative to champion customer experience and today’s CCTS results indicate our strategy continues to deliver results.”, Vancouver-based national carrier Telus also saw a seven percent decrease in complaints. While the margin between Rogers and TELUS was small, Telus saw the largest year over year growth in the number of complaints, reaching 70.6% in the latest report. The report, released on April 2nd, said it accepted 9,831 complaints between August 1, 2018 and January 31, 2019. Google says Pixel 5 screen gaps are ‘normal part of the design... OnePlus shares top seven ‘IDEAS’ submissions, could come t... Google releases November 2020 Android security update for Pixel phones, Contest: Win a ZTE Grand X View 4 tablet (two up for grabs! It should be noted that the complaints are not proportionate with the subscriber count of each national carrier. This compares very poorly to the situation south of the border, where Verizon, AT&T, T-Mobile and Sprint have all suspended data caps, either by request or across the board. Nanoleaf’s new Triangles and Mini Triangles allow for awesome ne... Nanoleaf’s new hexagon ‘Shapes’ are the company̵... Toronto-based Nanoleaf’s smart light panels can spice up any wor... Sonos Arc Review: Sonos finally conquers the TV room, Asus ZenWiFi AX offers high-end mesh Wi-Fi with crazy coverage, Philips Hue Filament bulbs: Retro smart lights, 2020 Lexus RX infotainment Review: Embracing CarPlay and Android Auto, 2020 Mazda Connect infotainment Review: No more touching, Hands-on with GM’s e-bikes, the ARIV Merge and Meld, BlackBerry brings QNX to motorcycles with CoPilot, 2020 Toyota Connected Services Infotainment Review: Waving the flag, 2019 HondaLink Infotainment Review: Looking better all the time, 2019 Chevrolet Infotainment 3 Review: Steady as she goes, Mercedes-Benz MBUX Infotainment System Review: A broad offering, Samsung Galaxy Watch 3 Review: The premium Android smartwatch, Apple Watch SE Review: Great starter smartwatch, Apple Watch Series 6 Review: Worthwhile iterative steps forward, Fitbit Sense Review: Great hardware hindered by frustrating software, Apple Watch SE is almost the perfect entry-level smartwatch, Apple Watch Series 6 is a welcome update to the reigning smartwatch champ. Samsung Galaxy S20 FE Review: E for everyone, Surface Laptop Go Review: Best mini laptop you shouldn’t buy, iPad Air (2020) Review: The colourful ‘Pro’. It is important to note though that this dropped by 2.4 percent, compared to the same reporting period a year earlier. That amount grew by 0.1 percent from the same period a year earlier. These practices create a disconnect between customer expectations and the service they actually get- but the reality is that sales practices and advertising are not properly regulated by these codes, meaning that many of these complaints are unfortunately dismissed without further investigation.”. For instance, the commission cannot address complaints about specific customer service, such as wait times or rude representatives.

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