Free legal help can be accessed via the phone numbers below or via our online resources & toolkits. Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations.

Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.

Community Legal Centres NSW (02) 9212 7333. The Consumer Action Law Centre is a campaign-focused consumer advocacy organisation. Please take a moment to read our collection statement. Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Get started with this overview of all the money-related troubles people often face and the information you need to help them and to contribute to real and meaningful change for them. Copyright © 2020 Consumer Action Law Centre. Copyright © 2020 Consumers' Federation of Australia.

Consumer Action is a community legal service with a focus on consumer law. Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Please click on the “chat with us” box in the corner below for free legal advice. Consumer Action provides free legal advice to Victorians with fair trading or consumer finance problems by email and over the phone.

Sign up here for a bi-monthly wrap up of consumer policy news, as well as updates from CFA members, regulators, researchers and more. We acknowledge their history, culture and Elders both past and present.

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations.

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We acknowledge their history, culture and Elders both past and present. [7], In 2016, the Centre launched "DemandARefund.com"[8][9] a complaint letter generator and campaign to fight the selling of poor value Consumer Credit Insurance, Gap Insurance and Used Car Extended Warranties. We can provide legal advice and assistance to people regarding matters affecting them personally (rather than their business). The campaign followed similar scandals in the UK over Payment Protection Insurance with the Centre's own research showing Australians were being sold over $70m in "junk" Consumer Credit Insurance yearly. Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria. As we provide free legal advice, our resources are limited and we give priority to vulnerable and disadvantaged consumers. Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria. MoneyHelp is nationally-recognised as the first point of telephone contact in Victoria for anyone with financial counselling issues. As a community legal centre, Consumer Action provides free legal advice and pursues litigation on behalf of vulnerable and disadvantaged consumers across Victoria, and is the largest specialist consumer legal practice in Australia. Office: NSW Fair Trading 60 Station Street Parramatta NSW 2150. Help with consumer problems: Products, services, contracts and more. The various pathways with feet represent our individual journey, but the circles represent our connection to our communities. ... Insurance Law Service. Terms of Reference; Issues Paper; Interim Report; Final Report; Projects; Media; Australian Consumer Survey. NSW Office of Fair Trading (for general advice) or 13 32 20. Australian Consumer Survey 2011; Public Consultations; ... NSW Fair Trading. Products, services, Talk to one of our financial counsellors over the phone on the National Debt Helpline 1800 007 007, We have a dedicated legal helpine for Aboriginal and Torres-Strait Islander people living in Victoria.

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