the service isn't performing as well as it should and we have told the service how it must improve. The service provided mandatory training in key skills to all staff and made sure everyone completed it. They managed medicines well. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. They will help you evaluate transportation services for your patient/client to . Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Other series are not available for consultation until 30 years from the last date of the document. This includes an average layover time of around 7 min. If you have any dietary requirements, please speak to the nursing staff and they will assist you. It also has seven maternity beds in a midwifery led maternity unit. How to get to Eastbourne Hospital by Bus? Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. Managers monitored the effectiveness of the service and made sure staff were competent. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. In most wards there is a bedside television, radio and telephone system called Hospedia. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Ward and departmental safety thermometer results showed improvements across the service. However there was inconsistent recording of infection control assessments in patient documentation and we did not observe consistent practice during our inspection. The plan for your discharge from hospital will start on your admission to hospital. Eastbourne District General Hospital. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Managers monitored the effectiveness of the service and made sure staff were competent. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. 877.870.7012. You will have a small locker next to your bed or chair for your personal possessions. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. 27 January 2017. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. . Staff throughout outpatient services put patients at the centre of what they did. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published To begin the process, all you have to do is pick up the phone and call our Patient Services department. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. It is managed by the East Sussex Healthcare NHS Trust . Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. This enabled staff to use escalation areas and additional spaces for patients whilst they waited for diagnosis and treatment. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ the service is performing well and meeting our expectations. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. 0300 131 4500, Provided and run by: The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. 5. . The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. If you provide contact details, we will be in touch about your request within 10 working days. Have you found an error with this catalogue description? The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. We observed clear referral pathways for patients who were displaying or had mental health conditions. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. It has 22 beds and two operating theatres and 129 employees. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Patients and relatives said staff go above and beyond and the care received exceeded their expectations. Conquest Hospital Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. Eastbourne District General Hospital. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. Money for the television and phone system by your bedside. The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Any other browser may experience partial or no support. / 50.7864829; 0.2697638. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. Staff were aware of the duty of candour and gave patients honest information and support. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. Data collection takes place on one day each month and reported within monthly governance meetings. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. To use this service you will need to buy a pre-paid card. This was our first inspection of the Eastbourne midwife unit. The trust had made clear improvements to the way health records were managed across the organisation. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. Only one new person was admitted yesterday. the service is performing exceptionally well. The service had enough staff to care for patients and keep them safe. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. We support protected meal times. Provide SDEC services at least 12 hours a day, 7 days a week. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. Nursing staff shared concerns with the level of staffing on most medical wards. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. Leaders supported staff to develop their skills and motivated them to succeed. Medicines management had been added to the safety thermometer as an additional performance measure. There remained gaps and inconsistencies in the quality and completion of patient records. There were times still when patient records were not available for pre-assessment clinics and consultations. 0300 131 4500, Eastbourne District General Hospital The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. Acute Admissions Limited Headquarters. Banner Estrella Medical Center in Phoenix, AZ is rated high performing in 5 adult procedures and conditions. Please visit our Insurances Accepted page to learn more. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. Let's make care better together. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. There were business continuity plans in place for use in the event of a major incident. They understood and managed the priorities and issues the service faced. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. We observed staff following national best practice guidance in theatres. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. At least one standard in this area was not being met when we inspected the service and. 0300 131 4500, Bexhill Hospital Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. Each report covers findings for one service across multiple locations. We visited the telephone triage area and the community midwives office. Our rating of the service was good. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Overall: Good. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). The service managed safety incidents well and learned lessons from them. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. Staff assessed risks to patients, acted on them and kept good care records. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. The service made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Signposting was not dementia friendly and did not accommodate visual deficit needs. Prev 1 2 Next . Call us today, 24/7, for a free, confidential assessment. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. We will involve you and, with your consent, your family, carers or friends as appropriate. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The trust rate of surgical site infections (SSIs) was better than the national average. There were some issues with the structural maintenance of the hospital. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. Please speak to the nurse in charge of your care or area. Elimination of the three-day hospital inpatient requirement for Medicare coverage of post-hospital SNF care. Practice changed where required improvements were identified. The board above your bed will state your name, the consultant leading your care and your named nurse. They provided emotional support to children and young people, families and carers. Staff recognised incidents and reported them through the electronic reporting system. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS Hospitals. We rated it as good because: Published Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. Bexhill-on-sea, This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Where a patient experiences disorientation we will aim to keep moves to a minimum. there are some services which we cant rate, while some might be under appeal from the provider. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Learn more about PALS. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. This meant that often children with complex needs did not have access to this important resource. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. Our rating of this service improved. Large amounts of money or valuables, such as jewellery or electronic devices etc. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Get alerts when we inspect. Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. Acute Admissions Unit - Level 3. Our rating of this service stayed the same. When things went wrong, staff apologised and gave patients honest information and suitable support. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. Systems and processes were in place to assess, monitor and manage risks to patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. 05 November to 12 December 2019 During a routine inspection. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. Patient records were available, kept secure and up to date. There were 735 mixed sex breaches on surgical wards at EDGH during a 12-month period. Data provided by the trust showed improvements in the implementation of the sepsis pathway. However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. 27 February 2020. Map and contact details. there are some services which we cant rate, while some might be under appeal from the provider. Where healing starts andthe road to recovery begins. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. BN25 1DH, In Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia.
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