"Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Click here to update this department. . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. StubHub offersthe retroactive refunds because the live events industry is opening back up. All Rights Reserved. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Sorry we couldn't be helpful. Another way you might reach the company is by sending them an email. "So were afraid that its just gonna be money thrown to the wind.. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Reach out to customer service representatives via social media, Call the event organizer and state your case. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Explain your scenario, and provide any applicable evidence. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If you have already been paid, we'll charge your credit card on file to recover the payment. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Dorado, PR 00646, Metro Office Park Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. This means sellers set the ticket prices. Poor customer service is the biggest pet peeve to DoNotPay. How to request an event on the StubHub website. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. This number worked fantastically, and I got all I needed accomplished! To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Once you receive that email you can log into your account and navigate to the StubHub wallet. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. We may be compensated if you click this ad. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec StubHub is also required to process any refund requests it receives going forward for the events at issue. Ohio Attorney. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Listings for companies similar to StubHub: Customer service is awful. The cash refund will be issued by May 31, 2021 and will. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Click your state to see if you qualify! Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. on 2/28 at 12:51PM Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Lots 81-82 Street C Let us teach you the major money lessons you NEED to know. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If you feel like StubHub cheated you, you could take action against them. Request and Get a StubHub Refund Right Now. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. What do you mean Dming the moderators? It is free to list tickets for sale, and to search for tickets to buy on StubHub. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. All rights reserved. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Stubhub said they have the seats were listed until a hour past kickoff. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Postponed events may not be eligible for refunds. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Find help with your questions from other fans through our own peer-to-peer community! Go ahead and file a chargeback on your credit card. Click here to explore your options! Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . All rights reserved. I received an access code that didn't work and Customer Service asked me to give the seller a little time. 6:00 AM - 7:00 PM PT weekends. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Open a new browser and try logging in again. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets We will process the refund to your original payment method within 5 days. Sometimes email clients send our first email to a spam or promotions folder. NewsletterDollar ScholarStill learning the basics of personal finance? On March 7th, StubHub emailed Marrali a copt of its refund policy. These are often free tickets the seller can relist. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. "The return of live events, the input of customers, partners, and regulators, and the . DoNotPay doesnt care about that. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Customers can keep their credits if they like. 1:00. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The company prides itself on being a Fan-to-Fan service. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. With only these four steps, your refund request is faxed. Personal Loans can provide financial relief during an emergency. Enjoy! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Whats The Difference Between Class 2 And Class 3 NI Contributions? I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. It's a code that starts with SH followed by some numbers. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Keep in mind that you may not be refunded in money. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Thanks SO much! No problem. Does StubHub have live chat? to check out everything we offer. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Horrible customer service. Hawaii What Qualifying Event Would Trigger 18 Months COBRA Continuation? What a horrible service! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Click that link and you're good to go. You never know when you might find yourself financially strapped - the good news is you have options. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Copyright 2007 - 2023, ContactHelp.com. All you need to do is follow these short steps below: Voil! Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. I've been a customer for a long time and am not happy. Enter your gift card number in the Add a Fancode & gift code section. You have lost a customer for life! Click on any of the links and there is a private message link on the moderators page They can assist you. A million dollar company can not compensate a loyal customer a few hundred bucks. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Customer service all the way to your seat, 2000-2022 StubHub. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Viagogo, a tickets marketplace, bought StubHub in February 2020. Phone Call 1-866-788-2482. . In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. She came back and said I'm refunding your money butand then starts fighting with me again. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. How do I contact StubHub for a refund? and take advantage of this neat service whenever you need it. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Many companies featured on Money advertise with us. where can I go to use activate the voucher so I dont lose that as well. Get useful tips, expert advice and cute animals in your inbox every week. Your refund will be processed to the payment method used at the original time of purchase. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Enter your gift card PIN in the PIN field when prompted. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Click or tap See actions and select Make changes. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Since its inception 22 years ago, StubHub has grown to 800 employees. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Harris Teeter. For obvious reasons, this isnt usually a satisfying compensation. Danielle is the author of this solution article. Reply anytime to let us know how we can improve. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Had a concert canceled because of COVID-19? You already know that. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. There Application crashes. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Youll get a refund if your event is cancelled and not rescheduled. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Use of this website signifies your agreement to our. We are changing the way you register and sign-in to the StubHub Community. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. I had to ask for a manager. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. StubHub changed its refund policy about a month ago. Covid 31 Refunds 41 StubHub 211. No matter how you get them, well email you when theyre ready. Apply your StubHub balance during checkout on your next purchase. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Just log into your DoNotPay account using any. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? It is possible to request a refund on a purchased StubHub ticket manually. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. They say $0.00. Contact us United States and Canada. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Email: This information has not been added. What Happens If I DonT Pay National Insurance Contributions? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Your California Privacy Rights / Privacy Policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Fatsuma Stagehand You may conclude then that refunds on StubHub tickets are possible just not probable. Contact us United States and Canada. I have been trying to purchase tickets for over a week now. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Clear your Internet browsers cookies and cache. South Carolina, Great so in the future dont use stub hub because you cant get your money back. They showed my same seats that they cancelled sold and the payout. The worst company ever you lost me and a ton of my friends and family. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I would like cash refund too. Absolutely, you can list these tickets for sale on our site ! Are You Having Trouble Getting in Touch With StubHub? StubHub is offering the retroactive refunds now because the live events industry is opening back up. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Offers may be subject to change without notice. Customer Service training is needed. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Hurry up and access DoNotPay from any web browser to check out everything we offer. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Find contact information here. After the switch, you will enter the email address you use to access the community in order to reset your password. The seller would net $85.. This watermark prevents others from copying them. "The return of live events, the input of customers, partners, and regulators, and the . Customerscomplained to the media andfiled lawsuits. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. We cant contact them and ask them to lower their prices. Is SeatGeek legit? Help us improve this article with your feedback. A Personal Loan can help you mitigate losses and get back on track. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. No. but I havent been able to get in contact with anyone from StubHub. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. From everything weve seen, the StubHub customer support is quite thin, to say the least. Yes Depending on where you live and how you got the tickets, you may be due a cash refund. Ads by Money. Otherwise you will receive a voucher for 120% of your purchase price. Have an idea for StubHub? How do we request the refund? North Carolina And the exact same seats they re listed and sold for a different amount sold and the payout. They have a VOID watermark. Please take the tickets directly to the box office for a refund. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. this link is to an external site that may or may not meet accessibility guidelines. An email might never be responded to, and the same goes for phone calls. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. There you will see your canceled event credit along with a link to request a refund instead. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Louisiana If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Get immediate StubHub support from HelpOwl.com. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Did you find it helpful? A few days later I'm only paid out for 1 set of tickets. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Customer service all the way to your seat, 2000-2022 StubHub. Lets dive into it right away. From everything weve seen, the StubHub customer support is quite thin, to say the least. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Learn more about how we make money. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Check out the table below to see the best alternatives to StubHub.
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