What To Do If You Didnt Receive The Package, 1. Select Ask eBay to step in and help, and follow the instructions from there. I never used to see this but the last few months or so it happens on SOME but not all packages. almost forgot to mention that, I don't live in USA and I use PO box for shipping. "Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am." Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. Cancel within 30 days for a full refund. At the same time, with more and more packages being sent on a regular basis (millions of packages moving through the USPS infrastructure alone on a daily basis) its not a stretch to imagine that you might get this update from your tracking information sooner rather than later. Some examples of agents may include parcel locker services, concierge, and front desk. So, this essentially the same as requesting reimbursement for packages that were stolen, or lost after delivery. That status (according to a Google search, could mean just that). document.write ("'><\/scr"+"ipt>"); It's up to the buyer to update the eBay status but if they say it wasn't delivered according to the usps and eBay it was. The post office is in Indianopolis, and the customer in Linton it is 80 miles. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. This may occur when it is impractical or impossible for USPS to actually deliver the package directly to you, or if you arent home to actually receive the package. eBay Exporter of the Year was a great success! Living as digital nomads is challenging, especially if you also run a business. If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. The shipping address is correct. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. #7 01-12-2021, 12:23 PM . You have the option of adding a note to the buyer. After you've completed checkout, you'll see the cost of . A dialog will open as you type your search terms. If you have any other questions about USPS, please ask them using the comment form below and Ill be happy to respond. respond to the case with the tracking number, it should close in your favor. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. Refunds are typically available within 3-5 business days. In some very rare circumstances, though, you may be dealing with someone that acted as an authorized agent to receive a package for you that wasnt authorized to do so at all. An agent may include a family member, neighbor, friend, or work colleague. See the instructions below to find out how. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. Most commonly, this is a mailroom, front desk clerk, or parcel locker. With a virtual mailbox from US Global Mail you get a permanent physical street address you can use to receive all of your mail and all of your packages (from any carrier or provider) no matter how often you move or where you move to in the future. document.write ("?zoneid=2"); this is why freight forwarders arent allowed on ebay. Their Virtual Mailbox is great to have while on the road. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. So, you dont need to worry about it being handed off to potential thieves, or even your neighbors. But they don't have to disrupt your businessor your profits. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. Tip document.write ("
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