I tried another battery, still a no-go. Customer Support For online customer support, please email support@egopowerplus.com.au Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. A new head is $45, which is 20% of the retail on the whole thing. 218-943-6290 I should have realized then, this was not going to go as planned. Cancel Close Case. BBB Business Profiles generally cover a three-year reporting period. Find a Dealer | Golf Cart | E-Z-GO on this system may result in criminal prosecution. Asked me if those are the "green ones"? For the best experience on our site, be sure to turn on Javascript in your browser. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Give your drivers seamless experiences by integrating turn-by-turn navigation powered by Google Maps right into your app. Welcome to RYOBI's Service Center locator, we're happy to assist you. (800) 854-2315 I'll probably take the lawnmower apart and do some tinkering myself, but if I have to get another lawnmower, I will go with an established brand with an electric model like Stihl. I have called 8 times and every time I am told it will go out the next week. Count on accurate, real-time location information. Find Local Service Center Find Local Service Center 1-800-223-5168 For the best experience on our site, be sure to turn on Javascript in your browser. Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. Send your BA5600T battery pack to us for repair today! Register your product, access your account, learn how to contact us, get warranty info, find SKIL manuals and parts, or request service for your SKIL tools. They are very poorly designed, I have had many two stage snow blower gearbox failures and all types of ego equipment have experienced electrical failure. Create an account to follow your favorite communities and start taking part in conversations. Extremely difficult to get any help from this company. 1-877-466-5225 Ego customer service and replacement parts : r/egopowerplus - reddit The echo repair center locations can help with all your needs. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Store locations - EGO Power Plus For the best experience on our site, be sure to turn on Javascript in your browser. NEVER BUY THIS AGAIN. LM2130SP thought this was a great machine until I had to "change the blade" to use the bag??? Most lawn mower mechanics have a price list for common repairs and charge $45 to $100 per hour for larger repairs. https://www.stihlusa.com/WebContent/CMSFileLibrary/downloads/Limited-Warranty-Policy.pdf. Don't wait any longer. We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. Is it worth it to repair a lawn mower? 877-346-4814. Repair Center - Google Store 715-822-2415 BEST-IN-CLASS PROFESSIONAL POWER. The initial cost is cheaper but if you factor in the cost of extra batteries, the price point is close to the same as a gas trimmer. The echo repair center locations can help with all your needs. Click here 1-855-EGO-5656 (1-855-346-5656) for support. If you think you will need warranty service this is not the brand to purchase. (800) 633-1501 JavaScript seems to be disabled in your browser. (800) 828-5500 Be the first to know about new products, innovations, and offers. Find Local Service Center. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It goes against our guidelines to offer incentives for reviews. Rant: impossible to get Ego lawnmower repaired : r/lawncare - reddit This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Sign up to hear about new Commercial Series tools and innovations. BP-15 3M Battery Pack Rebuilding 3M Breathe Easy Turbo PAPR, New Segway NCG2004-N battery vs original Segway 20967-00001 battery, Trilithic 0090041000 Replacement Batteries, 2-05450A Snap-On Solus Edge / Ethos Edge Battery Rebuild Service, Lithium Battery Rebuilds For SEGWAY Batteries, Standard Horizon CNB350 Battery Rebuild Service, Fluke BP1735 Biomedical Replacement Battery (New Product), Lithium Battery Shipping Changes For Air Shipments, Battery Reconditioner For SEGWAY Lithium Batteries, Free Shipping On Orders Over $200 Details. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. It worked great for about a year, but now it won't start up, displaying the "overload" yellow LED. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Step #3: Detach The Carburetor From The Lawn Mower. The CS1804 chainsaw is top rated and worked well - when it worked. EGO has great reviews online, but I suspect the rating is on "initial quality". *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We see that youre on the North America site but appear to be outside the U.S. and Canada. 877-487-8275 I received a case number and then nothing. 2023 Trustpilot, Inc. All rights reserved. Categories; List of Cities; SIC Code (Industry) Business Documents; . Be the first to know about new products, innovations, and offers. I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. Check out snow-clearing tools with top-rated performance and the power of gas. The entire body and handle of the mower is made of ABS plastic and aluminum. 800-864-1649 Stihl warranty is 90 days for commercial use and 1 year for home and only applies to the original owner--if this mower had a Stihl badge on it you'd still be in the same boat. Zero follow through or contact afterwards. I purchased the EGO self-propelled Mower. 844-927-3629, Lawn Equipment Technical Support Resources, How to Get Parts for Your Lawn and Garden Equipment. We offer several options to fix your RYOBI product. Ego Lawn Mower Service Centers | Contact Information Finder I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Find Local Service Center Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206 . Chainsaw Service Centers - How to Find a Service Center For Your Chain Saw This service requires additional processing time due to the quantity of labor that it takes. Fast forward through dozens of calls to Ego customer service (I know them all, and they know me as well) to the first week of March 2023 and we still don't have our mower back. Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Lawn Mowers-Sharpening & Repairing Sharpening Service Tools. Send your BA5600T battery to us and let us make it work as well as new. They could not even provide a rough estimate. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Claim your profile to access Trustpilots free business tools and connect with customers. Their service is that terrible. Departments Accessories LM2130 Ego Power+ 21 Inch Select Cut Lawn Mower , See Also: Accessories Preview / Show details, I have reached out repeatedly to their customer service number (1-855-346-5656) but have not received a call back from customer service. Find Local Service Center (800) 411-0150 (866) 950-3835 I also raised an online ticket but did not hear back. Lawn mower repair service costs $40 to $90 for a walk-behind mower and $75 to $170 for a riding mower for typical repairs or a tune-up. 800-345-6007 Find Local Service Center (800) 633-1501 BBB Business Profiles are subject to change at any time. Quality gas equipment is designed to be easily repaired. Somebody in the warehouse has to create a shiping label." EGO acknowledged the warranttee for me, and referrred/authorized me to a repair place by email. CLOSED NOW. Find Local Service Center This Ego Power Plus mower's touch-drive technology makes it easy to operate without exerting a lot of force. I cant even adjuat the carb on my string trimmer. After using Ego products for 6 years the original 2.5 battery is still doing work today. This company is truly a joke save your money, energy and time ! Their customer service is terrible, their batteries fail, and they don't keep their word. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Find an E-Z-GO golf cart dealer near you. We were instructed to bring the mower back to Lowes, where it was purchased, for the Ego appointed service provider to pick up and fix. Find Local Service Center. Ugh; better than nothing I guess. Contact Information 120 Ionia Ave SW Grand Rapids, MI 49503-4195 Get Directions Visit Website (855) 346-5656 Customer Reviews 1.23/5 All customer reviews are handled by the BBB where the company is. Find Local Service Center You can start by looking at comments and photos shared by locals to make a more informed decision. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Has anyone successfully ordered replacement parts for an EGO tool? Ego finally relented and referred me to their local service center. Paul is honest, knowledgeable, and friendly. Here are 8 tips for writing great reviews. 1-888-332-6419 If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Step #1: Check The Mower Carburetor Before Cleaning. We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. We love hearing from our customers, dealers, and the media. As a matter of policy, BBB does not endorse any product, service or business. Find the best contact information: Ego Lawn Mower Service Centers. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) Cases, connectors, and circuit boards are re-used and are not replaced or serviced. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. The performance of our battery packs is equal to or better than that of a brand new battery from the OEM but at a fraction of the cost. Find stores near this location Distance 150 Mi Lowe's Ace Hardware Dealer Service Location All Please ensure your tools are registered. POWER+ Select Cut XP with Speed IQ 56-volt 21-in Self-propelled Cordless Lawn Mower 12 Ah (Battery Included) Model # LM2167SP. Right after Christmas and after 9 months of usage our 42" ZTR mower just stopped working. In 2020, Google Maps was used by over 1 billion people every month. 3+ day shipping. Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Ego Snow Blower Skid Shoes For Uneven Sidewalks And Gravel Driveways, Compatible With Ego 24 In. With over 25 million updates from over 1,000 sources every day, Google maps have the up-to-date information the users need, right when they need it. As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. What would you like to do? I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. Yes but I found 2 local dealers willing to service Stihl, so I will get support after the warranty expires. Contact a location near you for products or services. 866.649.1918 Our trained technicians work on EGObrand batteries each day. They were a bit pricey retail ($5-600) so I thought I'd save by getting one second hand, an EGO LM2000, for about half that price. Mower has an issue. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . Contact ECHO here. For the cost of this service, we will open your battery pack, replace all cells, test, and reassemble. Account Center | EGO POWER+ Plumbar Oakland provides an ego electric lawn mowers buying guide, and the information is totally objective and authentic. Select product category from the above options. Authorized Service Centers for Batteries? : r/egopowerplus ego | Jay's Technical Talk - Summet Find Local Service Center Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). This is an Official United States Government System, which may be used only I've tried to troubleshoot it a little myself using the EGO online forums and Google (reset handle clamps, clean out the underside, lubricate the rotor assembly) to no avail. BBB reports on known marketplace practices. How did we create this buying guide? They say you have a warranty then give you the run around two supervisors at that! Weird every Home Depot in my area is an EGO repair center. Be the first to know about new products, innovations, and offers. We see that youre on the North America site but appear to be outside the U.S. and Canada. Thought I'd try and be green and buy an electric lawnmower. This was mid-July 2022. and I am still waiting for the battery they promised to replace. Find Local Service Center Need to constantly disconnect/connect the batteries when using as the tools stop.Hedge trimmer stop after around 1 hour total use.I have blower, hedge trimmer, chainsaw and grass trimmer.Absolute waste of over $1000. Help your drivers get from point A to Z faster and safer. As a newer brand, they are screwing their reputation, which is so important for new business, but also leaving money on the table because if anyone has to replace a 3 or 4 year old snow blower because it can't be serviced, they sure as shit won't be buying that brand again.
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