This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I paid the additional cost in checkout for refundable tickets. (Receipt required for Doctors note refund up to $100 or equivalent). I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Attendance at business meetings and business travel. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A police report or crime number to confirm the theft(Self-declaration not accepted). No way to recover tickets. You'd think that but I had the same shitty experience with them on this front. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. are the business owner or registered Director, or a member of. I couldn't return to where I was, no progress, the booking system repeated itself, etc. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Absolutely appealing customer service!!!!! Travelling can be a huge expense, which is why its normal to try to score savings when you can. Privacy (data erasure request) Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. This meant that I had to sit & concert was standing room only. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I will never purchase anything with you again. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Find out how we combat fake reviews. Ticketek Voucher: $25 OFF Mar 2023 | Nine Any temporary relocation for work must be for a period of at least 3 months. So sorry. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I find the app difficult to navigate. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. They are the shittest service in Australia. I'd be interested whether this is something the ACCC would be interested in. i spent 2 hours online and still didn't manage to secure tickets. Why are there multiple listings for the same event at different prices? Please comply with any stated ticket limit for this event. I got tickets to a concert from ticketek that got cancelled of covid. If they mean no-shows, then so be it. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. How do I contact Ticketek? - Ticketek Australia They rapidly charged my credit card, then didn't provide the tickets. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Create an account to follow your favorite communities and start taking part in conversations. Pleased to meet you, won't you guess my name? Safe, Fast and Verified Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Just fake a doctors note, cant imagine they review them too carefully. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Don't EVER buy for a friend, NIGHTMARE. Where documents can be replaced in advance of theBookingor on the day. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. For many, international travel is back on the cards. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Many of us haven't booked on line since COVID started, The site is worse than I remember. Ticketek - Refundable Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Would I ever get the tickets! No way to recover tickets. Are Refundable tickets available through Ticketek Marketplace? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I is cancelled or postponed by the provider. Seven tries before I finally got my second choice of seats. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Ticketek Marketplace - Buy and Sell Tickets Might be worth looking into? Youmade an unsuccessful request for annual leave for the date of theBooking. Wife tested positive on 13th. Where the examination is being provided by a commercial business (not by an educational board). Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I tried calling, emailing before the show, had I had a response we would have made the show. Times are approx. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. means the unforeseen change of the date of an examination that. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I haven't received my order confirmation email. In event of a Refund Application the English language version shall be the basis of settlement. Voluntary relocation or where you are changing employer for a new role. Budjerah: 6:00 6:30pm I got tickets to a concert from ticketek that got cancelled of covid. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. The phone message also contradicts itself. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Any vehicleYouplan to use during theBooking. Ticketek Marketplace - Buy and Sell Tickets No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. But the thing is, they didn't. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 ProductReview.com.au Pty. What to do?? I have now been trying for a refund for 6 months. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Was given tickets for Ed Sheeran concert as a gift. Voluntary relocation or where you are changing employer for a new role. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. This is not an insurance policy. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Refunds & Exchanges - Ticketek Australia Why is this company even allowed to operate?????? This is such scummy conduct. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Where You have not been physically examined by a Doctor prior to the date of the Booking. What should I do? A police report confirming details of the theft. , please contact the Customer Service team directly for further advice about your Refund. A copy of the notice of failure or disruption of the public transport. On-top of that you cant call anyone to purchase ticketsTerrible. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? There is no phone number, only an email which does not get answered. The call centre shut the phone to the customer's face.. We/Us/Our We are the Booking agent with whom You made the Booking. They stole my money too. Worst website and app I have ever used!!! Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I reported the scam to my credit card provider! Breakdown A copy of the call out note froma nationalbreakdown recovery service. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Sell tickets directly from your Ticketek Account. They haven't responded to my emails! What is the Ticketek Marketplace Terms and Conditions for? Can I purchase multiple orders in one transaction? Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. It's criminal and needs serious investigation. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Safe, Fast and Verified Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Buy guaranteed tickets for sold out events at a fair price. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Clunky unhelpful booking site for Mary Poppins Melbourne. Companies can ask for reviews via automatic invitations. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Ticketek Marketplace (marketplace.ticketek.com.au). So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Secure Accounts Widget Finally got an answer from them when I contacted fair trading to help. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. They do but its retarded. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. To read more about Covid-19 please visit our dedicated page here. Attend participate in, take part in, use, or be present at. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App How will I receive my tickets? Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I will NEVER buy tickets from this company again! What the hell is that? They will do anything to hide from you. There is no phone number, only an email which does not get answered. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. You can do anything you want if you're the only game in town. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. 2023 Trustpilot, Inc. All rights reserved. Terms & Conditions of Sale | Ticketek Australia I received an error message after purchasing tickets. chevron_left, Availability & type of seating will vary & is set by the venue. Press J to jump to the feed. Armed Forces Naval Service, Marines, Army or Air Force. If could give a minus 10 score I would. Anyone has experience getting refunds from them or have advice on what I should do here? Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. What will a Marketplace ticket look like? Cannot add tickets to wallet. Youmade an unsuccessful request for annual leave for the date of theBooking. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Why should I buy from Ticketek Marketplace? Hopeless website. Requesting a Refund. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence More Info. Ticketek is selling for the following venues only. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We use dedicated people and clever technology to safeguard our platform. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Here are 8 tips for writing great reviews. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Why is the price displayed on my ticket different to what I paid? To read more about Covid-19 please visit our dedicated page here. How totally useless. Conditions that are unpredictable and the event is more than two months in the future. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. If you've forgotten your account details, never fear we also . Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Change My Location They gave me specific number to call to move tickets. Hands down. Where You are the business owner or registered Director, or a member of Your family is. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. A copy of the travel warning from the Government Agency. IfYoudid not make reasonable alternative arrangements to Attend theBooking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care.
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